Forum Discussion
App says account closed
Joined Smarty last week & number ported over on 18th. Had a problem tonight with making & receiving calls & when I logged into the app it says my account is closed. Got the calls situation sorted by web chat (had to turn off Wi-Fi calling) & it was suggested I delete & reinstate the app. Have done this & it still says account closed. Only joined & paid on the 13th November!
2 Replies
I am having a similar problem. Joined smarty and got my number ported over 2weeks ago. Just arrived in Ireland today and the app is saying account closed and having problems calling ...any ideas what to do
SeanLeathem​ Do you have mobile roaming turned on in your Settings?
Do you see the same if you log in on the website rather than the app?
If that doesn't cure it, you will need a web chat with Smarty Support to get it sorted.
