Forum Discussion

YulianK's avatar
YulianK
SMARTY Community Manager
21-02-2025

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’...
KarinTa_1491257's avatar
KarinTa_1491257
SMARTY Rookie
20-12-2022

I am unable to send texts for radio/tv competitions

YulianK's avatar
YulianK
SMARTY Community Manager
21-12-2022

KarinTa_1491257 

SMARTY doesn't support texting to premium numbers at the moment.

As for the call, they are not free of charge, please see below.

"Chargeable calls with SMARTY

Calls to service numbers that start with 084 or 087 are chargeable and will require an out of plan add-on to be applied to your SMARTY account in advance."

  • Chronicfathead's avatar
    Chronicfathead
    SMARTY Pioneer
    13-05-2023

    Any news on this, as its very frustrating. My wife wants to leave Smarty as its causing her a problem.

  • RobH_1981's avatar
    RobH_1981
    SMARTY Pioneer
    08-03-2023

    Hi, are there any plans to allow texting to premium rate numbers? Today I received a fraud check text from my bank and was unable to respond to it as ot was from a 5 digit number starting 85...

    • JaneEll_1415350's avatar
      JaneEll_1415350
      SMARTY Rookie
      21-04-2023

      I hsve this problem too!

      Can’t reply to any five digit number even when the sender says I can do it for free, like Barclays or Ocado. 

      • MSF's avatar
        MSF
        SMARTY Guru
        21-04-2023

        As these are what is known as short code numbers, they are currently not supported by Smarty unfortunately.

  • Kathryn_1089216's avatar
    Kathryn_1089216
    SMARTY Rookie
    25-02-2023

    Why can't this be enabled for texts as well?