Add on Data

Question

I have a 12GB monthly data allowance. I was using it in a motorhome as a hotspot. When I got a message to say I had 2GB remaining I purchased another 15GB add on. When my remaining 2GB expired I lost access to the internet. I have been through the Smarty help system 3 times and I am assured that my 15GB data is being used. ( now down to 13.4GB). I spoke with the Smarty Accessibity Team who also said my data was available and being used. I followed the advice they provided, and also swapped sims with my wife who is on the same monthly contract as mine.With my home wifi disabled, both phones could access 4G. I put my own sim back in my phone and once again I could not get 4G internet. My phones works OK on my home wifi. I can get 4G through my wife's&nbsp; phone hotspot, but she cannot ot get 4G through my phones hotspot. Somebody please advise

msf · Answer

DavidCa_2051382&nbsp;Any chance that the sim is dodgy and needs a replacement?Your phone seems capable of accessing 4g as you said you could use data with your wife's sim in it.It is perhaps odd that your wife could access data with your sim in her phone - intermittent fault?Are settings on both phones the same?

davidca_2051382 · Answer

My phone data limit was set for my monthly allowance of 12GB. I thought it would act as an indicator not a control. When I raised the monthly limit to 25GB the add on data was accessible.

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Add on Data

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