Forum Discussion
Activating SIM in Huawei mobile wifi
I have an existing account, have downloaded the app and manage a group. I am trying to activate a new SIM for a mobile wifi, but unable to do that through either my account or the app. There is no option for 'activate SIM'.
When I scan the QR code and enter the SIM number, I then need to either enter a new account or log in to my account. I log in and there is no option to activate.
3 Replies
PeteWhi_2718517 I do not think that you can activate a sim while out of the country because that sim will need to access Smarty first off and it does not have access while out of the UK.
I am in the UK
PeteWhi_2718517 MY APOLOGIES !!!!! I read it as Hawai !!! Doh! 😒
Have you read this article? https://help.smarty.co.uk/en/articles/3408167-how-do-i-add-another-sim-to-my-group
You should be able to use the same email address and add the new sim as a 'nickname' account.
If it is not working for some reason, you'll need a web chat with Smarty Support team.
