Forum Discussion

MALCOLM_3468644's avatar
MALCOLM_3468644
SMARTY Pioneer
29-07-2025

Activate second sim

I am now quite desp;erate to get my voice line . I want to activate my second sim. I dont want to wait unting 16 August for a plan change, I cant speak to anyone at smarty and I cannot email anyone direct. Please lelp ne now

4 Replies

    • AntDeak_3432489's avatar
      AntDeak_3432489
      SMARTY Pioneer
      07-08-2025

      I had the same problem, needing to activate a second sim (for an internet router). Didn't manage to use the same email address but used instead a second email address. I think the problem was that my dashboard kept logging in automatically to my first sim account (so no activation options). Logging off that enabled an activation for the second sim to be made via smarty.co.uk/activate, using the second email and a second account. Then I invited the second sim to the Group of the first sim (all rather fiddly). Fortunately the second account could be verified with an option to get the 6 digit code by email instead of to the mobile number of the second sim (which is in the router). Phew (took about 2 hours searching help and trying different things) ! 

      • MSF's avatar
        MSF
        SMARTY Guru
        07-08-2025

        AntDeak_3432489 Not sure why you did not have the option to start a 'nickname sim' when you chose to activate a new sim. This would use the same email and effectively be a 'sub-unit- within the group only to be administered by you.