Forum Discussion
4gVolte problems
There is nothing for Smarty support to enable at their end for VoLTE to work. Which Samsung is it?
Samsung a6.
Other companies have done this so I know it's possible.
My phone is three compatible, it is smarty compatible so it is a choice for profit not a technical issue as they say.
Thank you for responding.
Will be moving phone company not buying a phone.
When I say there's nothing for Smarty to do to enable VoLTE, what I mean is that, unlike with some other networks, VoLTE is already enabled on all Smarty accounts. So if VoLTE isn't working on your device, it's not because it's not enabled on your Smarty account - it will most likely be that your device isn't compatible with Smarty's VoLTE, regardless of how confident you are that it is (by the way, most of the devices which are incompatible with Smarty are compatible with Three).
While the A6 isn't on Smarty's list of incompatible devices, the proof is in the pudding - if it's not working for VoLTE calls, the chances are it's not compatible.
Here's a response I made to another post about the complexities of networks getting VoLTE working for different devices.
I do agree with you though that ultimately, you will need to move to another network which your device is compatible with.
SmartyTrousers wrote:When I say there's nothing for Smarty to do to enable VoLTE, what I mean is that, unlike with some other networks, VoLTE is already enabled on all Smarty accounts. So if VoLTE isn't working on your device, it's not because it's not enabled on your Smarty account - it will most likely be that your device isn't compatible with Smarty's VoLTE, regardless of how confident you are that it is (by the way, most of the devices which are incompatible with Smarty are compatible with Three).
While the A6 isn't on Smarty's list of incompatible devices, the proof is in the pudding - if it's not working for VoLTE calls, the chances are it's not compatible.
Here's a response I made to another post about the complexities of networks getting VoLTE working for different devices.
I do agree with you though that ultimately, you will need to move to another network which your device is compatible with.
Can you please ask management to implement a caution about this to people purchasing from Smarty so they wont waste their time? If I had known this I wouldn't have purchased a sim from Smarty and wasted a good few hours just to find this out now. I only purchased a deal from Smarty because my sister's phone sim on Three worked in mine with better signal than from EE. Now I have to prat about cancelling from Smarty and going to Three directly. If you are using their network why on earth do you have this problem in the first place?
I don't work for Smarty, I'm just a customer like you.
