I have moved address in last 4 days, before the moved I was getting speeds of 200MB to 400 MB a second in city center where I lived. I have only moved half a mile away and now I cant get even 1bar of 4g or 5g. Download speeds are 1MB a second uploads are 0.25.There are occassions where 4g kicks in in 2bars and on times 5g kicks in but isnt the speeds typical of 5g. I have been in touch with support but stated theres unplanned work. When i check the network status for my area theres no reported issues. I downloaded OpenSignal to show what mast I connect to moving around the house causes me to cinnect to two masts of which are bith under a mile away. As I am typing this i noticed the 4g come in then 4g+ with 5g two bars then goes off again.I have checked signal quality ir strengtg in the phone, about status info, sim card status and shiws _110 dBm 32 asu whatever that is. I noticed with this screen open it flips to Nr Nsa when 5g kicks in, and lte on 4g data type. PHONE CALLS ARW ALWAYS Lte. Would it be worth me getting a mobile phone signal booster which goes outside and brings a stronger 5g signal inside or is this a simple issue with the masts and wait. Cheers.

EthanielUK IMHO it's impossible to say. You could possible be in a 'dead' space for mobile signal. Does the new place have a lot of metal in the building e.g. steel joists? - That could effectively place you in a Faraday cage where electromagnetic signals do not penetrate.Can you check with a friend/family member who uses another network to see if they get a signal in your new place?

Hey, Are you using the SIM as permanent broadband? If so, we strongly advise against it as SMARTY cannot guarantee 100% coverage or a fault-free service. We recommend opting for a broadband provider that can provide such assurances. Regarding the purchase of a booster, while the decision ultimately rests with you, it may not be effective. In the event that it does not work, SMARTY cannot be held liable. Coverage may vary depending on factors such as building size and layout, and signal strength can fluctuate over time, which is beyond our control. While SMARTY strive to ensure the accuracy of the coverage results on the online coverage checker, please note that this information serves as a guide and does not guarantee service availability in specific locations.

Hey, You will likely experience a significant drop in download speeds as you move away from the mast. This could be due to various factors such as distance from the mast, obstructions like buildings or trees, interference from other electronic devices, or even atmospheric conditions. When you're closer to the mast, you're likely within its optimal range, resulting in higher download speeds. However, as you move away, the signal strength decreases, leading to slower speeds. This occurrence is common across all network providers.

EthanielUK The most reliable solution is likely to be a broadband connection - although not necessarily the cheapest.It would also be worth buying PAYG SIM cards for networks other than Three to see if there is a good signal in your property. You can usually pick them up cheaply and do not need to actually get into a contract.

At the moment, it's 5G with 2 bars, then it goes back to 4G with 2 bars and lasts around 10 to 15 seconds. I went to the side of the building outside and had 5G with 3 bars, then it went to 4G with 3 bars. It's the same inside the house, only with 2 bars. I just don't want to be wasting £55 on an amplifier if it's not going to be any good. Family will come over eventually. As for friends, I know no one here. I am all alone. The building is a terrace house converted into two flats. I am on the bottom floor. As for joists and stuff, I don't know. I was looking at the Nedis mobile signal booster, but I'm not sure yet, as customer support can't decide if it's planned maintenance in the area or if it's just a weak signal in the area. When I checked the map, it's consistent with 4G and 5G, and on the map, I'm sitting next to a white blotch that indicates no signal whatsoever. But thankfully, this isn't the case. So, Smarty, please tell me what's going on.

4g and 5g Not available | SMARTY Community

18 Replies

EthanielUK
SMARTY Maverick
27-04-2024
Its 11:05 and ir took me 2mins to get here due to very slow speeds. 4g+ with 1 bar scary I feel isolated.
What do you guys think about rhe nedis 5g signal booster?
- MSF
  SMARTY Guru
  28-04-2024
  EthanielUK The most reliable solution is likely to be a broadband connection - although not necessarily the cheapest.
  It would also be worth buying PAYG SIM cards for networks other than Three to see if there is a good signal in your property. You can usually pick them up cheaply and do not need to actually get into a contract.
  - EthanielUK
    SMARTY Maverick
    28-04-2024
    Yrs I agree, sadly this place doesnt have a telephone line connected to the house. Its one of the rare properties that never had one due to huge road works many moons that involved taking away the main box on the road, distribution unit. So to get a line here costs around £120. Not working at the moment soo thats not a viabke option although respect your feedback, you werent to know..
    Cheers...I think the best way say to look at mobile signal boosters as there is 5g here.
    I decided ro go for a walk down the main road yesterday and was literally outside the area of the mast. When i done a speed test the results blew me away.
    Let me check them.
    So at 16:38 my download speed was 860 Mbps upload 79.3 Mbps I downloaded a 20 meg file in 2 seconds or so.
    This mast as the crow flies is about 0.1 Miles
    By car takes 1min 30sec and is 0.2 miles its literally yards away, further its not a mast its i think a unit thats on the roof as I csnt see it.
    Obstruction wise buildings theres very little if at all anything major.
    So i took a stroll into town speedtested every mast i connected to during my walk to tescos as i have no car, and on my way back. One of the masts again a roof one was very very poor, and at rhat point started screenshoting my results all the way into the house.
    I understand this isnt your concern at all, but two heads or more can help with a solution as I dont want to be making the wring decision. I am supprised smarty hasnt j7mped in here to support, but their just telling me all sorts of excuses and dont believe them sadly, hence the reason why I amntalking to my community genuine people who can help and care...
    Thanks.
- JJP2RidesAgain
  SMARTY Centurion
  27-04-2024
  In your shoes, I would check what signal boosters are available on Amazon.
  Pick at least three if you can, read up about them, buy one, then open the packaging etc very carefully, so that if it doesn’t improve things, you can easily return it to Amazon for a full refund.
MSF
SMARTY Guru
27-04-2024
EthanielUK IMHO it's impossible to say. You could possible be in a 'dead' space for mobile signal. Does the new place have a lot of metal in the building e.g. steel joists? - That could effectively place you in a Faraday cage where electromagnetic signals do not penetrate.
Can you check with a friend/family member who uses another network to see if they get a signal in your new place?
- EthanielUK
  SMARTY Maverick
  27-04-2024
  At the moment, it's 5G with 2 bars, then it goes back to 4G with 2 bars and lasts around 10 to 15 seconds.
  
  I went to the side of the building outside and had 5G with 3 bars, then it went to 4G with 3 bars. It's the same inside the house, only with 2 bars.
  
  I just don't want to be wasting £55 on an amplifier if it's not going to be any good.
  
  Family will come over eventually. As for friends, I know no one here. I am all alone.
  
  The building is a terrace house converted into two flats. I am on the bottom floor. As for joists and stuff, I don't know.
  
  I was looking at the Nedis mobile signal booster, but I'm not sure yet, as customer support can't decide if it's planned maintenance in the area or if it's just a weak signal in the area. When I checked the map, it's consistent with 4G and 5G, and on the map, I'm sitting next to a white blotch that indicates no signal whatsoever. But thankfully, this isn't the case.
  
  So, Smarty, please tell me what's going on.
  - MSF
    SMARTY Guru
    27-04-2024
    EthanielUK While I do appreciate your difficulty, Smarty will perhaps be able to get info about mast works but will not be able to tell you whether you simply have a poor signal where you are.

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4g and 5g Not available

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