Forum Discussion
4 days without service after porting - number never bound to eSIM - forced to leave
I ported my number to Smarty on 3rd June 2026. My number never bound to any Smarty eSIM. I had 4 replacement eSIMs issued across 4 days, multiple agents giving the same ineffective reset instructions repeatedly, and one agent closing the chat claiming the issue was resolved when it was not.
After 4 days of complete service loss as a business owner, missing critical calls and communications, I was forced to port away to another provider. Smarty offered £10 as full and final compensation, which I refused.
I now have an active Resolver complaint open and will be escalating to the Communications Ombudsman if not resolved adequately.
If you are considering porting to Smarty via eSIM, be aware that their backend provisioning process and support team are not equipped to handle porting failures. The network itself is fine but their customer service is not fit for business use.
2 Replies
Krishna_4151761 Smarty T&C's specifically mention that it is for personal non-commercial use, so I'm surprised that they offered anything when you mentioned business use. See point 5.4 (b)
You don't mention why you moved away from your previous provider.
It was for personal but also business use as well.
I run a business so use my personal phone to make business calls at times.
Regardless their response and constant disconnections when I was still facing the issue was appalling.
I have since raised a complaint with resolver.
