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Totally awful service from so called Complaints Dept, just as bad and if not worst than my previous provider Virgin Media.
Emailed them AGAIN for the THIRD time (1st contacted them on 15/8/23, above), NO ONE bothers to respond. Its just a generic Inbox that gives the impression that want to resolve customer complaints, another box ticking exercise for the company to probably comply with regulator's directives.
For those who thinks its a good idea to send them your photo ID to prove your age, watch the Scam Interceptor program on BBC and see for yourself where the vast majority of the scams operate from if you haven't had scam phone calls already where the scammers with a distinctive regional accent can be identified.
Hello Jon,
First off, Im sorry to hear about the problems you are having.
Second, in our complaints team, we like to make sure and reply to any complaints, usually within a 24 hour window (the weekend perhaps delaying this). If you have raised a complaint, but yet to get a reply, please head to our webchat and ask the agent to tag Matthew from the complaints team, and I will be happy to look into this personally.
Thanks,
Matt
