URGENT: SMARTY is failing now, time to move to ID
Compare Smarty to ID on here: https://www.uswitch.com/mobiles/compare/sim_only_deals/ Smarty is honestly terrible. ID offers so much more on the same network for the same price. They offer more data per £, data rollover, more EU countries access, 30GB EU Roaming (18 more than Smarty), e-sim for Watches, 3 months of Apple TV + Music. It is a no-brainer to switch now, Smarty has lost it's game sadly.
adult content filter off
To activate the settings i did the card process six times & I thought it was my card or the website. but no, it needs to be a credit card not debit card. SMARTY have taken £6 in activation feels and not refunded it when it states it would be refunded afterwards. When should it be refunded. thanks
Unusual high amount of calls from businesses
Hi everyone I've been getting more than a few nuisance calls lately since I switched to Smarty. I don't know if it's just coincidence, and it probably is nothing to do with the switch, as I am using the same number I was using with my previous network. My latest call is from "Manor Farm House" - 01747 811974 and when I answered it, a man said "I've just walked through your door Mr (my surname) and there's no one here, so (swear word I don't think I can say on here) off"... this immediately panicked me as I was home alone at the time and the call happened literally a few seconds after I entered my house. I have no idea how they know my phone number, I can only guess they know my surname from online profiles Another call I had was from "Robert Bowring Butchers Bolsover" - 01246 824238... strangely I got this call at 17:36 yesterday and according to Google, this butchers shop I've never heard of or visited closed at 3pm yesterday so they wouldn't be open at 17:36. Unless it was a spoofed number or this butchers shop isn't a genuine butchers?? I also had a call from "O2" which was a private number. For this one I was bored anyway so went through with them giving false details, logic being the more of their time I waste, someone else more vulnerable than me isn't being scammed in that few minutes. I made up names and address etc when asked for them, and once they asked for my postcode I said "my postcode is 'I know you are a scammer'" and they told me to (swear word I don't think I can say on here) off... I usually use Google Pixel Call Screen for these calls, but I am waiting for a phone call from something I've applied to and I don't know the number it will be coming from. Usually I don't get so many, has anyone else had an influx in nuisance calls lately?! I am aware the easiest solution would be to get a new phone number, but I've had this one for years and it's linked to so many services it would be more effort than it's worth to change it Thanks in advance for any help![IMPORTANT] App and Web Login Verification main thread
Hi Everyone, Thank you for letting us know regarding your experience with the current MFA setup. Following your feedback we have made some changes and they should be live now. Please make sure to setup your device or browser as 'Trusted' in order to avoid session timeout. Let us know if you are still prompted to enter and verify you account details every time you open SMARTY app or the website. Thank you! P.S. Recent topics regarding this subject will be gradually merged with this main thread.Privacy and Security
Privacy and Security Emergency Alert Service Find out more about the UK Governments Emergency Alerts Service UK GDPR and SMARTY What it is, and what it means for you. Subject Access Request What it is, and what it means for you. Privacy and security Privacy and security. Staying secure online Staying secure online. Mobile security Mobile security. Personal security Personal security. Financial security Financial security. Protecting yourself from card fraud Protecting yourself from card fraud. Social Media security Social Media security. App security features Find out how you can log in to the app through face or fingerprint recognition and choose to trust the device. Improving the security of your account through Multi Factor Authentication Find out about the one time passcode we'll send you to access your account. Victim support websites Here are the websites you can visit without using up your data. Data Portability What it is, and what it means for you. Spam messages on your phone Spam messages on your phone. Text Spam (Smishing) Recognising text spam and what to do next. Adding SMARTY to your safe senders list Find out why you need to receive our emails. Dealing with malicious and nuisance calls Learn how to handle upsetting and annoying calls. 'Flubot’ or Delivery Service Fraudulent SMS. Advice for customers Guidance on an SMS attack. Types of fraud Types of fraud. Your credit file Your credit file. Phone software and apps Phone software and apps. Marketing and unexpected calls Marketing and unexpected calls. Internet safety for children Internet safety for children. Protecting your privacy Protecting your privacy.[Feedback] Parental Controls - seeking feedback and ideas for the SMARTY app
Hello SMARTY Community, We always love to hear your input, and right now we are exploring ideas about helping parents to keep their children safe online. As with most potential online dangers, there are several risks such as: 1. Cyberbullying, Sexting - anything to do with how your children are spoken to online 2. Exposure to pornography, violent content - anything to do with content they see online 3. Privacy and scams - anything that involves your children's personal data being targeted by scammers Which one of these threats concerns you the most? How do you make sure your child can enjoy the internet safely? We look forward to hearing your opinions and suggestions. Thank you! Team SMARTY
