4 days without service after porting - number never bound to eSIM - forced to leave
I ported my number to Smarty on 3rd June 2026. My number never bound to any Smarty eSIM. I had 4 replacement eSIMs issued across 4 days, multiple agents giving the same ineffective reset instructions repeatedly, and one agent closing the chat claiming the issue was resolved when it was not. After 4 days of complete service loss as a business owner, missing critical calls and communications, I was forced to port away to another provider. Smarty offered £10 as full and final compensation, which I refused. I now have an active Resolver complaint open and will be escalating to the Communications Ombudsman if not resolved adequately. If you are considering porting to Smarty via eSIM, be aware that their backend provisioning process and support team are not equipped to handle porting failures. The network itself is fine but their customer service is not fit for business use.
Private calls
Hi all, For some reason all calls to my SMARTY SIM are coming in as private calls even though they are from contacts, all settings are on. Tried SMARTY support which just gets me to put in a load of info before saying they have ended the conversation. Anyone else got the same issue? Im at the point where im considering switching providers.No dial tone when calling
Hi all, when I call some people I get no dial tone. So its completely silent until the person answers. I have tried resetting my network, airplane mode and turning off WIFI calling. Can anyone help as I have asked Smarty chat and I'm still waiting for an answer 3 days later.
SIM is not working.
Hey, So I don't know if the problem is the SIM or my phones. My mum sent me a SIM and I have activated it and bought a plan about 2 days ago I think it was. I have tried the SIM in 2 different phones and no service on both. I have been in the settings on both and it is saying SMARTY card is in and on but just no service/emergency calls only. I've tried airplane mode, taking SIM out and back in and restarting phones several times. Anyone got any advice or solution? Thank you.
Almost no telephone reception
Two iPhone 16e at home and almost no reception, two bars if I am lucky. Notification of missed call often arrives hours later. Have tried all suggestions for altering settings. Postcode LE7, this has been going on for some time, months. I can only assume it is a network problem, three.
