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52 Topics[IMPORTANT] App and Web Login Verification main thread
Hi Everyone, Thank you for letting us know regarding your experience with the current MFA setup. Following your feedback we have made some changes and they should be live now. Please make sure to setup your device or browser as 'Trusted' in order to avoid session timeout. Let us know if you are still prompted to enter and verify you account details every time you open SMARTY app or the website. Thank you! P.S. Recent topics regarding this subject will be gradually merged with this main thread.15KViews3likes23CommentsSMARTY app notification - how to view and clear?
Today I’ve had an app notification from the SMARTY app. I saw it briefly and now I have a 1 next to the app showing me it’s there…but as far as I can see there isn’t a way to view it or clear it? Anyone else had the same experience, or know how to access this in the app? The app is iPhone, on the latest version of IOSSolved6.5KViews0likes5Comments[Feedback] Parental Controls - seeking feedback and ideas for the SMARTY app
Hello SMARTY Community, We always love to hear your input, and right now we are exploring ideas about helping parents to keep their children safe online. As with most potential online dangers, there are several risks such as: 1. Cyberbullying, Sexting - anything to do with how your children are spoken to online 2. Exposure to pornography, violent content - anything to do with content they see online 3. Privacy and scams - anything that involves your children's personal data being targeted by scammers Which one of these threats concerns you the most? How do you make sure your child can enjoy the internet safely? We look forward to hearing your opinions and suggestions. Thank you! Team SMARTY5.8KViews3likes5CommentsMy payment was missed this morning but need to pay it now…
I was 10p under the £15 to renew plan (I’m blaming Gregg’s bakery for this! 😂) however it means my payment didn’t get made. I have the money to pay it now but I can’t find how to do it. I tried messages but that only took me to joining or leaving the network. HELP! I need my phone for work5.5KViews0likes9Comments- 5.4KViews0likes6Comments
App and Website login constantly asks for verification - never remembers trusted devices
Why is it that every time I access the website and/or app (Android Galaxy S23 Ultra) I am constantly nagged to enter a verification code (sent via email or text). This is especially annoying when using the phone app as it explicity it asks if I "trust this device". Why not just add biometric (fingerprint/face id) support and be done with it? Does anyone else have this issue?Solved5.1KViews1like7CommentsLive Chat
New to Smarty? How do you text a human on Live Chat? When you sign into your Smarty App. At the bottom of the screen you will see a button call Help. Press it. That should take you to the Help Centre. Somewhere on your screen you should see a speech bubble. At the top right near to the words Help Centre. Press on it. That will take you to were you want to be. Between 8am and 8pm you are able to speak to an Agent. Best to call before lunch time and be prepared to spend some time with the Agent as they ask you a series of questions to troubleshoot you query. In the box type talk to a Human. When someone is available they will reply greeting you. You will also see their name. Start your conversation... Good Luck 😇Solved5KViews2likes13Comments