Forum Discussion

stevic's avatar
stevic
SMARTY Pioneer
02-01-2023

"Exciting things"

Every time I open the app I get the annoying notification asking me to alter my notification settings to receive "exciting things". Can I stop this popping up every time or am I stuck with it.

App

13 Replies

  • TimWood_1876690's avatar
    TimWood_1876690
    SMARTY Pioneer
    24-06-2024

    I have the exact same problem - for weeks now. Really annoying as I can’t check my usage etc. 

    • MSF's avatar
      MSF
      SMARTY Guru
      25-06-2024

      TimWood_1876690  Did you follow the advice?

      • TimWood_1876690's avatar
        TimWood_1876690
        SMARTY Pioneer
        25-06-2024

        I deleted the App and and downloaded a fresh version from the app store. Same problem1  However, I forgot to empty my cache so need to do this too. 

  • RobertW_2602480's avatar
    RobertW_2602480
    SMARTY Pioneer
    30-03-2024

    Was this ever resolved?  I have this problem too. 

    • AdrianSMARTY's avatar
      AdrianSMARTY
      SMARTY Commentator
      30-03-2024

      Hi Robert,

      When experiencing any issues with the SMARTY App, it is best to just reinstall it and log back in, this ensures that it is refreshed and any error removed.

      Also remember to regularly check for any App updates , as this ensures the most recent version is used, and most bugs have been identified and resolved on that release.

      Have a great day! -Adrian.

  • Vestoffon's avatar
    Vestoffon
    SMARTY Rookie
    08-02-2023

    Hi I have the exact same problem (exciting things)!! every time i log into the app

     

    • YulianK's avatar
      YulianK
      SMARTY Community Manager
      08-02-2023

      Hi Vestoffon, is your SMARTY app up to date?

  • YulianK's avatar
    YulianK
    SMARTY Community Manager
    06-01-2023

    stevic Thank you for sharing your experience with the app.

    After investigating, we’ve found a small caching issue on certain devices.

    We’re working on a fix now and will deploy it next week.

    • stevic's avatar
      stevic
      SMARTY Pioneer
      22-01-2023

      It is still happening. I have been involved on chat for over 70 emails so far and still no solution.

      • YulianK's avatar
        YulianK
        SMARTY Community Manager
        08-02-2023

        Hi stevic, we have done a test run and had the right outcomes. Could you please try updating your SMARTY app.

  • YulianK's avatar
    YulianK
    SMARTY Community Manager
    05-01-2023

    Hi stevic , please let us know if you are still experiencing this issue.

  • MSF's avatar
    MSF
    SMARTY Guru
    03-01-2023

    When you open the Smarty App, try the bottom right hand icon 'You' (smiley face).

    Then look at 'Privacy & Security' and then go to 'Marketing Preferences'. You can turn off a number of items, including 'Sharing with our partners' - I wonder if this may be causing the issue?

    [I have it turned off and have not experienced the same problem]

  • Wardysays's avatar
    Wardysays
    SMARTY Teamster
    03-01-2023

    Don’t see that myself. If it’sa notification you can turn them off via system settings. If it’s a advert in the app I’d imagine not