Account and billing
Here's the lowdown on all the important stuff. How to reset a forgotten password What to do when you have forgotten your password. How do I change my password? What to do to update/reset the password on your account. Changing your email address Learn how to edit this information. Changing your postal address Learn how to update your address if you move. Validating changes to your account Learn how to verify any edits and why this is needed. Your login details All about logging into your SMARTY account. Your SMARTY account details Find out how to see or edit your account information. Delivery reports and SMARTY How SMS delivery reports work with your SMARTY SIM. Closing the account of someone who has died Here are your options for taking care of a deceased loved one's account. Thinking of leaving? Get some help before you decide. How do I leave SMARTY? Here’s how to close your SMARTY account and go to another network. How do I delete my account? Here’s how to delete your SMARTY account whether you have or haven’t completed a payment on it yet. Setting your plan up to automatically renew Learn why it's better to set your account up to auto renew. What happens if your account isn't set up to auto-renew? What happens if your account isn't set up to auto-renew? What happens if I don't renew my plan? What happens if I don't renew my plan? How billing works with SMARTY There are a few payment options to choose from. Billing cycles Find out when your monthly billing cycle starts and ends. Topping up your account balance in store via PayPoint Learn how to top up your account in a retail store that supports PayPoint transactions. About your account balance and money off What money off is, and how it helps you save cash. How do I pause my plan? Here's how to stop your plan temporarily. Dealing with failed payments If your payment fails, the SMARTY team can help. VAT receipts and invoices VAT receipts and invoices The SMARTY Active Card Check Find out what a card check is and why it needs to be done. Business plans with SMARTY A word on business plans and having multiple SMARTY accounts. 14 Day Money Back Guarantee Process your own cancellation.
High Data Usage
My sister-in-law signed up with Smarty's 40GB data plan 14 days ago and she is a very light data user and yet the Smarty App states she has used 34GB of her allowance. Fortunately she is using a TP-Link 4G Router which independently records the data used. I will be paying her a visit soon to examine the Router info, her devices and general setup. For now I am suspicious as to the validity of the data usage Smarty reports via their App. Call back in a week for an update.
Inbound call logs
How can I access my incoming call logs for a specific billing cycle? I need to review my call history for the past month and I'm not sure how to access it. I have checked the 'Usage history' page (/dashboard/usage-history/{date}/voice/0), but it only covers outbound calls. What steps do I need to follow to access this information and what information do I need to provide to my service provider to obtain these logs? I would appreciate any guidance or recommendations from the SMARTY Community on this matter. Thank you in advance for your help!
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I am a 75 pensioner at the end of 2020 I had to undergo emergency surgery to relive pressure on my brain pressure from a cyst miss diagnosed sinus infection I have two phones a smart phone and a simple phone my wife also has a smart phone. We have these in case an emergency call needs to be made in case we lose connection on the now ViOP connection we have instead of the standard land line. The ViOP connection can be lost if broadband goes' down or Electricity Failure. I tried to or three sims on line but this was denied I even tried on a customer service conversation which also denied this possibility but the conversation with the message that it was easy to join SARTY MOBILE. I bought 3 sims from Argos in an attempt to resolve my problem in my attempt to resolve my problem. I told by customer service "It was easy to join SARTY MOBILE." Far from it the web are a maze not very intuitive in try to register my bought sims alongside the PAC numbers I have now been sent 4 sims in the post trying to set up a group of the three phones seem to be not very intuitive also. Have to go now feeling fatigue now not good for me. Thanks' All.
Why not Up your game @Smarty. physical SIM cards to eSIMs be introduced to Smarty's serv
In the vibrant landscape of telecommunications, the potential adoption of eSIM technology by Smarty heralds a new era of convenience, security, and environmental stewardship. This leap forward promises seamless carrier switching, allowing users to effortlessly navigate between networks, a boon for international travelers and those desiring the utmost flexibility in their connectivity. The eSIM technology also introduces the capability to house multiple phone numbers on a single device, blending personal and professional worlds with unprecedented ease. Such a feature is invaluable for the modern user, who navigates diverse roles requiring distinct communication channels. Moreover, eSIMs stand as pillars of sustainability in the digital age, eliminating the need for plastic SIM cards and their accompanying waste. This shift not only reflects a commitment to innovation but also to ecological responsibility, aligning with broader global efforts to reduce environmental impact. Security is enhanced with eSIMs; their embedded nature offers robust protection against physical threats, coupled with the ability to remotely manage and secure devices. This provides users with peace of mind, knowing their digital identity is safeguarded. As we edge closer to widespread 5G adoption, eSIM technology positions Smarty at the forefront of the telecommunications revolution, ensuring readiness for the next wave of network evolution. This strategic move not only promises to enrich the user experience but also solidifies Smarty's role as a forward-thinking provider in a competitive landscape.
