My network speed has some issues
My network does not have good speed, the router I use, stays stable but when I connects with any device it disconnect from the service shows that there is no service. Like some other authority interrupting between my end and the service provider. The device which I use also says no Internet. When I checked Internet in my area by smarty website it shows good internet coverage in the area. How I can make complain so it should be checked. If something wrong with the service or other issues. I tried to find out how to make complain but I did not find any contact of Smarty lphone or chat instead I found FAQ or chatbot. How I can solve this issue.
4g calling/volte on Smarty's blacklisted phone (Sony Xperia XZ2 Compact)
I'm usig Sony Xperia XZ2 Compact (last 5 inch android from Sony) and i think i solved (or it solved itself) the 4g-Volte problem on it. Sony XZ2 phone is on Volte support blacklist at Smarty, so 4g calling should not work, but i didnt want to give up that easy. Before and after "3g switch off" all my calls switched to 3g(H, H+) doesnt matter that internet ran on 4g. So i installed LineageOS, fully rooted the phone, and noticed that Smarty Sim doesn't get network modem configuration, in fact Smarty modem configuration folder doesn't exist at all in this phone. So by using "Root Explorer" app i had to create "S21.4" folder inside "root/vendor/modemconf/" ,then inside it create a file named "modem.conf" which contains "mcfg_sw/generic/euro/hutch/vlvw/uk/mcfg_sw.mbn" line. (Btw i recommended to take sim off or switch to airplane mode before doing this). Restarted the phone and now i can make and receive HD calls, Volte still not showing in the menus, but my calls don't drop to 3g anymore. Data, SMS also works.
UK SIM not working in Australia
Since arriving in Australia, I've been unable to use my Smarty UK SIM (just required for 2-step banking authentication etc as I have a local SIM for calls, texts and data). The SIM is recognised by my phone and multiple local phone signals are identified but for some reason I can't connect to any of them. The APN is now set to mob.asm.net but the change was made post-arrival in Australia - could this be the source of the problem? I've tried toggling all of the various settings on and off but without success. My local Aussie SIM works fine in my Poco F3 but it stops working when my Smarty UK SIM is added to slot 2 - my Smarty SIM is therefore currently residing in my old Motorola g(8). I was last in Australia in April 2024 and my Smarty SIM was connecting without any issues at that time. In the meantime, the 3G network has been turned off in Australia. I mention this in case it is significant but as the settings on my 2x phones allow me to select 5G (Poco F3) and 4G/LTE (Motorola g(8)), I assume this is not the root cause of the problem. I don't know if it's relevant but I should also note that I was unable to connect to either WiFi or mobile data while on the train to the UK airport. Ideally, a solution to this problem can be found but, if not, what are my options? 1. Smarty could send a replacement SIM to my UK address for a relative to post to Australia (it probably wouldn't arrive until after Christmas) 2. Is it possible sms messages to be forwarded to another number (similar to call forwarding for voice calls)? 3. I could do nothing (not a great option as I'm staying in Australia until after Easter 2025) 4. Are there any other options? All suggestions welcome. TIA
URGENT: SMARTY is failing now, time to move to ID
Compare Smarty to ID on here: https://www.uswitch.com/mobiles/compare/sim_only_deals/ Smarty is honestly terrible. ID offers so much more on the same network for the same price. They offer more data per £, data rollover, more EU countries access, 30GB EU Roaming (18 more than Smarty), e-sim for Watches, 3 months of Apple TV + Music. It is a no-brainer to switch now, Smarty has lost it's game sadly.
3G Switch off: forced upgrade to a 'new' device
I have a brand new (less than 3 months old) mainstream phone from a leading manufacturer, which is ‘future proof’ in the short to medium term. This new Moto, only released December 2021, has 2100, 1800 and 800MHz capability, is provisioned for WiFi Calling/Vowifi (but doesn't work on Smarty) and is provisioned for 4G Calling/VoLTE (which I've just been told also won't work) ... Last week, Smarty contacted me giving 30 days notice "to upgrade to a new device to stay connected"! There’s no actual date for the switch off, only “mid-February”, so my phone could stop working on any random, unknown day, not coinciding with a billing period, leaving me out of pocket and out of data. To make matters worse, I have a Smarty Group plan with two identical phones, so that’s double the inconvenience. Smarty suggest getting a new phone and simply moving the sim across (there’s a cost of living crisis, right? I’m not in the game of shelling out a couple of hundred pounds every three months) or only using my handset in 3G areas (how far will I have to drive just to send a text message, haha). Actually, it’s in Smarty’s gift to certify more devices, saving pointless ££upgrades. Smarty Tech Support just need to force their settings to more devices. Two years on, the only Motorola fully supported (in their own words) for Wifi Calling on SMARTY is the G8 Power, even though others (such as my G31) are fully provisioned for Wi-Fi Calling. I wonder just how many Motos and other devices will now be deemed VoLTE incompatible re. the 3G switch off. SMARTY say that their friends at Three have a handy device tool which will show if your device is VoLTE compatible, but its not even an up to date list. After a time-wasting trawl through the list, only three Moto (release dates 2017 & 2018) out of 33 listed are compatible. Am I really supposed to 'upgrade' from a 2021 phone to a 2017 phone? I more than strongly suspect that the solution to my grief lies entirely with Smarty, as I have a dual sim phone. In the empty sim slot, VoWifi and VoLTE are switched on and raring to go. In the slot with the Smarty sim, all of a sudden they're greyed out. I messaged Smarty on social media with all the exact same information above and politely asking to be escalated to Tech Support. Below is all I got back (just platitudes) along with my reply and that’s the last I heard. Still at least I can rest easy in the knowledge that I won’t have any phone service, but I’ll be some kind of Smarty case study. The customer agent didn’t even ask me for my name and account details, to get back to me with an outcome. Smarty: “I understand your frustrations with the support for your device. The team are working on as many solutions as possible for the pending 3G switch off. I will raise this to the team as its great to get such insight into how this can effect customers on Moto devices -Nathan” Me: “Yes but I've had my 30 days notice of being abandoned by Smarty (a week ago), can’t afford to wait 3 more weeks and then wake up with no phone service one morning … Needs action not insight please. This is carrier-specific” Rant over, but I hope this is a useful 'heads up' for other users who will be affected. Or if anyone can help me out, please do. (Smarty would do well to look at the shambles last year that was BT Digital Voice - a similar switch off, on similar timescales, for similar reasons; this was abandoned as a complete fiasco, ill thought through from a customer experience point of view). Thanks Smarty, it was good while it lasted.
My Huawei B311 (4G) router has suddenly started receiving phone calls!
When SMARTY dropped 3G in my area my Huawei B311 router stopped receiving phone calls (and I bought a Tenda N300, which receives OTPs as a string of @s). This morning it is receiving calls. The light on the router turns blue which, AIUI, means it's dropped to 3G. What's going on? Anyone any idea? Anyway, I hope it stays this way. fuzzy. PS. Anyone want to buy a Tenda N300 router, going cheap?