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Charles_2011328
SMARTY Pioneer
Joined 06-11-2023
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Re: UNPAUSE PLAN
My account looked fine. My name was there, my phone number had been transferred, Smarty sent me a new SIM card. Everything was fine except that it said smarty paused the plan and that I should contact them which I did. I paid but there was no option to activate the sim and no option to unpause the plan. I actually paid twice as it seemed to be the only option to unpause the plan but to no avail. It's been a complete nightmare.3.8KViews0likes0CommentsRe: UNPAUSE PLAN
Well, it's been awful. I spent over 3 hours today chatting with somebody but getting nowhere at all. They even wanted to send my PAC code in a text message when the whole point of the chat was that I cannot receive or make any phone calls, texts or anything at all. The phone is dead !! So I am off to another provider (Lycamobile) which for the same price will give me a double number of Gb and which is also providing a valid phone number for their customer services where you can actually speak to a helpful person. Bye bye Smarty... You won't see me ever again !!3.8KViews0likes0CommentsUNPAUSE PLAN
Hello, My new plan is paused even though I paid for it. I contacted Smarty but the only advice they gave me was to activate my sim from the dashboard. However there is no activation button whatsoever. The only message is as follows: "Your plan is paused We’ve paused your service. Please get in touch via chat with our support team who will be able to help." However the support team keeps repeating that I should activate my sim... !!! They do not seem to understand that I CANNOT do it and that THEY should unpause my plan. It's crazy !!! Any idea to unblock this vicious circle ???3.9KViews1like4Comments