Forum Discussion

Charles_2011328's avatar
Charles_2011328
SMARTY Pioneer
06-11-2023

UNPAUSE PLAN

Hello, My new plan is paused even though I paid for it. I contacted Smarty but the only advice they gave me was to activate my sim from the dashboard. However there is no activation button whatsoeve...
nightmare
no help
no service
Smarty
unpause plan
MSF's avatar
MSF
SMARTY Guru
07-11-2023

Charles_2011328 Did you have an active sim when you purchased the plan? If you had an active sim, then your number should show on your account dashboard. Was this your first plan with Smarty?

If you didn't activate a sim first, this seems confusing - the suggestion is that you do not have an active sim against which to set the plan you bought.

If you cannot get a reasonable response via web chat, you will need to raise a complaint I think.

Charles_2011328's avatar
Charles_2011328
SMARTY Pioneer
08-11-2023

My account looked fine. My name was there, my phone number had been transferred, Smarty sent me a new SIM card. Everything was fine except that it said smarty paused the plan and that I should contact them which I did. I paid but there was no option to activate the sim and no option to unpause the plan. I actually paid twice as it seemed to be the only option to unpause the plan but to no avail. 

It's been a complete nightmare.