Forum Discussion

DavidSp_3131584's avatar
DavidSp_3131584
SMARTY Pioneer
15-04-2026

SIM

Hi, My wife recently joined Smarty and ordered here new SIM card 5 days ago and it still hasn’t arrived, can anyone please advise thanks.

2 Replies

  • MichaelP's avatar
    MichaelP
    SMARTY Moderator
    16-04-2026

    Hello DavidSp_3131584​,

    I'm sorry to hear that your wife is still waiting for her Smarty SIM to arrive. You should have received tracking information if the delivery was being managed directly by Amazon: https://track.amazon.co.uk/. It usually takes 2-3 days.

    If you didn't receive any dispatch or tracking information, please ask your wife to chat with us here, where we'll check the order details and see if we can clarify what is causing the delay: 

    https://smarty.co.uk/contact.

    Thanks,
    Michael

  • MSF's avatar
    MSF
    SMARTY Guru
    15-04-2026

    DavidSp_3131584​ Postal service? Have a web chat with Smarty Support and they can send another.

    Alternative is to buy one locally - not too expensive and may solve the issue for you quickly.