Worst Costormer services ever

In all fairness to Smarty Mobile when it comes to call and sms, its brilliant with absolutely no fault. I believe the problem if not with the network is the Customer services who believes its OK and NORMAL to take almost 2 hours serving one customer without resolving the problem. Though I have read mixed reviews I believe once the network issue is resolved they will make a brilliant service provider considering they are part of 3 and use 3 network which for everyone is our 2nd service provider and does provide 5G network on the same locations which Smarty DO NOT. To the owners of Smarty without prejudice sort out your customer services team. They do you no justice