Forum Discussion
Voicemail from blocked number
AndyBar_3004427 Have you read through this article? :https://help.smarty.co.uk/en/articles/952857-dealing-with-malicious-and-nuisance-calls
If things still won't work properly, you may need a web chat with Smarty Support team: https://smarty.co.uk/contact
AndyBar_3004427 Because blocking a number on your phone just means the phone will immediately send the caller to voicemail instead of the phone ringing out - it doesn't prevent them leaving a voicemail. Smarty's voicemail service has no idea you've blocked the number on your phone.
Interestingly, on an iPhone, if you are with a network that supports Visual Voicemail (Smarty doesn't) or you have the new Live Voicemail feature turned on, it will allow a blocked number to leave a message but won't alert you about it, and will place the message in a special Deleted Messages folder so you don't see it.
Also some good advice in MSF's link.
AndyBar_3004427 Have you read through this article? :https://help.smarty.co.uk/en/articles/952857-dealing-with-malicious-and-nuisance-calls
If things still won't work properly, you may need a web chat with Smarty Support team: https://smarty.co.uk/contact
