We have some exciting news for you!
SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.
How Can You Explore the New Coverage Checker?
This upgrade brings several benefits:
Share Your Feedback:
Your opinion matters to us. Please let us know If you have any feedback or encounter any issues, so we can make SMARTY even better together.
This is great. What about the issue, though, of mast upgrades? I joined Smarty after the status and coverage checker said "all good" and then experienced really poor actual coverage. After hours of time wasted with your Customer Support - who actually told me to reset all network settings, potentially losing ALL my WIFI passwords - they finally admitted there was a mast undergoing upgrade in my area...which meant a loss of signal but not a problem that required disclosing on the Status or Coverage checkers. End result? Crap signal but Smarty/3 pretending that it was all good. Permitted by Ofcom but ...I think pretty shoddy customer service.