Forum Discussion
No calls.
I recently switched to Smarty. Since switching I have not been able to make or receive calls. Even via WiFi calling. WhatsApp calls are the only ones that work 😡
7 Replies
U r so right they advertise smarty but they should have a human customer servics
JackieJ_4309826​ If they hd people on the end of a phone waiting to speak to you, the prices would need to rise to pay for it.
KarlTur_4317322​ In addition to advice from ZenovA​ , have you completed a Network Status check to see if there is a local mast issue?
Does your sim number show in your Account Dashboard along with an active Smarty plan?
The WhatsApp calls- are they via mobile data or via home wifi?
My sim only says emergancy calls only ..
JackieJ_4309826​ What does your Account Dashboard show?
KarlTur_4317322​ Try restarting your phone, turning airplane mode on and off, reinserting your SIM card, switching your SIM to your second SIM slot if your device is dual-SIM, putting your SIM card inside another phone to see if it's a device issue, resetting your mobile network settings in your phone's reset menu, check that VoLTE is turned on, and make sure there is no call barring/blocking/forwarding active.
And lastly, contact support, as it may be a porting issue that only they can resolve on their end. I had issues receiving calls, which they fixed after I contacted them.
Dod all of that even took out the other smarty sim no good
