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Trouble with customer service on chat

DavidAn_2602108
SMARTY Rookie
SMARTY Rookie

Having trouble getting the chat person to answer my questions.  Very evasive. Won't address the actual question and takes half an hour between posts. Very frustrating.

 

3 REPLIES 3

Chalkychap
SMARTY Major Player
SMARTY Major Player

Maybe you could start a new chat with a different adviser, @DavidAn_2602108

MSF
SMARTY Genius
SMARTY Genius

@DavidAn_2602108 If you are unhappy with an aspect of the support, you can raise a complaint.

JJP2RidesAgain
SMARTY Teamster
SMARTY Teamster

Good advice from both @MSF and @Chalkychap there @DavidAn_2602108 

Although this is “only” the community forum, us being smarty customers just like you, so not employees, many of us are long term Smarty customers, we may be able to answer your question, should you wish to let us know what it is, or of course, you could search for an any answer from previous questions. 

Off the top of my head, we tend to see repeated questions around the following topics :

Porting numbers into Smarty

Coverage / Signal

Roaming

Using Smarty in a portable WiFi device. 

Removing the bar on adult entertainment.

We did also once have a guy who couldn’t get a Smarty SIM to work in his Tesla. Turned out that Tesla’s are network locked, and you had to buy a service from Tesla. 

So, if you wish, run your question by us, we may be able to help. I do what I can, but both @MSF and @Chalkychap are very knowledgeable re Smarty.