Forum Discussion
Texting and International Mobile Number
You need to add some credit to your account. Texts to US numbers are chargeable.
This is the error I received which isn't helpful:
"Sorry, but we haven't been able to connect you to this service as it isn't included in your plan. To find out how to, go to https://go.smarty.uk/SMARTY/ZYMfDl
Also the link just takes you to the login page which isn't helpful either.
ChrisKempt Once you log in at that page, you can purchase the necessary add on as you will be in your account.
Again, I understand that *now* but there's no way I could have understood that from the error message and when you login you're just taken straight to the dashboard.
ChrisKempt Sorry, then it must be me! It says the service is not included in your plan - this indicates that you need credit to pay - and then takes you to log into your account, where you get the option to buy an add in.
I'm not sure how else they could put it really.
If you think of useful piece of text to replace the message, send it in as suggestion maybe.
