Forum Discussion
Strong 4g Signal - Poor Download Speeds
Totally agree with this, this company is a farce.
We travelled the length of the UK and had the exact same excuses at every post code we stopped at from their help desk.
I'd cut your loses and leave. They're a bunch of crooks
TTHF Totally ridiculous accuse the company of being crooks......unless you have some documentary evidence that you can present to Trading Standards, local police etc.
There are many people who have their needs met and therefore find the service just fine. I accept that it's not apparently working for you and that is indeed unfortunate. The good thing is that you are now tied in for less than a month - although you could get a fresh sim with another provider right now and port your number to them, thus wasting what is left on this service that doesn't do it for you.
You're right, that is excessive, apologies.
I'm travelling with 2 others, one on EE and one on Vodafone. All signals speeds were checked outdoors in multiple major populations centers across the UK. EE and Vodafone were consistantly above 10mbs, Smarty was roughly 700kbs.
We swapped SIM cards amongst phones to rule out hardware issues. Same result.
Smartys website read coverage in all areas was 'Good'.
When speaking with a help advisor, 4 separate postcodes were provided where network connectivity had been an issue and the reply was exactly the same as the contributor above - there is network maintenance going on in those locations.
If that's not considered farcical then I don't know what is. Even if he was right and maintenance was coincidentally going on at 4 separate locations across 200 miles, that is surely considered terrible service.
Perhaps not a bunch of crooks, more complete incompetence?
TTHF Thank you for modifying your comments.
The comparison was made with EE and Vodaphone sims - I wonder whether a Three sim would have given a better result.
I totally accept that Smarty is not working for a number of people and that is a pity really. I think that Hutchison, the owners, have decided to grab another slice of 'the cake' that is mobile telephony in the UK by producing a sub- network of their Three offering that perhaps does not have all the bells and whistles.
A large number of people are attracted by the price and of those many will find it meets their needs at present and so they stay. Others find it unacceptable and leave. Thing is, Hutchison still ends up with more customers than they would have had on Three alone.
It all works well for me at the moment, but I could well envisage changes at some point and then I would be off to another network that meets the need at an acceptable price as fast as my little fat feet could carry me!
