Forum Discussion
TRANSFER
I started my transfer 3 days ago, it said will take upto 2hrs, still not happen, still unable to use my phone other than on WiFi, starting to think I made a big mistake joining smartys, very disappointed, if not complete today ill be canx the account and seeking compensation
7 Replies
GordonK_4213188 In addition to correct advice from GordonK_4213188 did you not receive an email confirmation of when your number would be ported across to Smarty? Don't forget that weekends do not count - but I'm not sure why you thought it would be about 2 hours because it is usually by the end of the next working day.
Hi,
I am also trying to transfer my old number. Not having much luck....
How do i process it correctly?
OliverH_4259720 This article explains:
https://help.smarty.co.uk/en/articles/7019273-keeping-your-number
Hi,
That is the exact process I followed. I received an email stating it has been succesful, however its my birthday and no one,(I mean no one) has been able to contact me and I have been unable to make calls either ALL DAY today. Its not looking great. BigEianP what do you think...?
This is a community forum the people on here are customers looking to help each other not staff. When your talking about starting your transfer I'm assuming you mean using a PAC No to bring your phone No across to Smarty from your previous network.
Can you see the state of your service on the dashboard when you log into the Smarty home page. Does it show a phone No on your account at the top right underneath the menu and if it does is this your old No or a different one ?
If it does show the No your bringing across have you tried turning your phone off and on and what is the state of the Sim in your phones settings. I'm not familiar with I Phones but in Android if you're using a physical sim card Settings - Connections - Sim Manager should show your Sim with the phone No allotted to it. Also weather that Sim is set as the primary preference for calls text and data if your phone can hold more than one Sim.
If you want to contact Smarty staff directly go to the Contact Us Page scroll down and under 'How To Get More Help' there is a button marked start a web chat. This enables you to start a web chat with a Smarty support agent between 8AM and 8PM. How long it takes to get through varies on staff availability and demand. Some people have had a wait but the one time I used it I got through quickly.
