Forum Discussion
Smarty keeps crashing my Santander online login
Smarty being a “no frills” provider does not yet offer a telephone helpline.
Santander should have explained to you what they mean by an IP address jumping. Even dynamic IP changes don’t tend to change within minutes.
IF you are confident with using VPN software, you could try using a VPN connected to a UK server when using Santander Online banking. That may solve your issue.
It seems I have to be very blunt and "educational" in order to get through.
ALL mobile networks are inherently unstable, even WiFi. The more traffic/use there is over WiFi or a mobile network, the greater the instability, especially if the bandwidth is getting close to capacity. It's great if you are the only one connected to the mobile mast or WiFi router.
There are additional problems with signal strength and it's drop off with distance. This can, to a certain extent be overcome by increasing signal strength, or using different bandwidths and signal frequencies, hence the progression from G to 2G, and on to the current 5G.
There seems to be the dichotomy of either a mobile network, such as 3 and the likes of Smarty, with speeds you find acceptable, or EE with its poor speeds (for you), but being able to connect to your choice of bank.
It's a case of choosing one to be able to use your banking (Santander) or get the bank to work on Smarty (or other 3 based network). Alternatively, go through what's needed to change to a banking institution that will work on your network choice.
Hopefully that will enlighten you enough to understand.
I actually don't think it's a smarty problem but Santander. The mobile santander app works fine on my smarty sim powered router but I experience all the login issues when trying to use internet banking on my laptop, the login is not secure, keeps throwing me back to the login page etc. On my smartphone app using the santander app connected through the same router at the same time there is no such problem, login is stable. So the app writers seem to have overcome the IP 'jumping' problem where the online banking routines don't seem to be able to mangae it. I don't have any problem using my laptop online to any other website (banks, amazon, ebay, booking.com whatever) so it's not the router or the sim card, it has to be santanders' useless website routines that can't handle the IP switching ( but their app can ).
HarryFl_2739372 ...and just to add to problems, the Santander App has just been updated and I have had problems with it where none previously existed.
