Forum Discussion

MarkJoh_2266326's avatar
MarkJoh_2266326
SMARTY Commentator
13-09-2023
Solved

Smarty keeps crashing my Santander online login

Hi Smarty is sporadically not enabling me to logon to my Santander account, it throws me out when entering my passwords etc. Sometimes I can get into the accounts screen but then it crashes when cl...
Network
  • JJP2's avatar
    JJP2
    18-09-2023

    Smarty being a “no frills” provider does not yet offer a telephone helpline. 

    Santander should have explained to you what they mean by an IP address jumping. Even dynamic IP changes don’t tend to change within minutes. 

    IF you are confident with using VPN software, you could try using a VPN connected to a UK server when using Santander Online banking. That may solve your issue.

MarkJoh_2266326's avatar
MarkJoh_2266326
SMARTY Commentator
18-09-2023

I know Smarty uses 3 network but would do you know if 3 have stable IP address for data only sim

 

Strandloper's avatar
Strandloper
SMARTY Motivator
18-09-2023

MarkJoh_2266326,

As Smarty just repackages deals for people like us, 3 would have the same stability in there packages as we receive.

The Mobile system is not designed to have static IP addresses, whether using a Premium price package directly from 3 (or other similar provider) or from organisations such as Smarty.