Forum Discussion
Smarty keeps crashing my Santander online login
Smarty being a “no frills” provider does not yet offer a telephone helpline.
Santander should have explained to you what they mean by an IP address jumping. Even dynamic IP changes don’t tend to change within minutes.
IF you are confident with using VPN software, you could try using a VPN connected to a UK server when using Santander Online banking. That may solve your issue.
A few things to consider, from someone who has been using technology for over 45 years (yes that is 45):
Have you considered that it might be Santander that is not recognising Smarty, meaning you end up where you are?
Just because another phone provider is recognised by Santander doesn't mean it follows that it is Smarty or others are recognised by their software!
If you have another providers SIM, that works, then why not use that one?!
Hi
I am still having problems login on to Santander, so I went to to a neighbour who also uses 3 used his laptop and had the same problem logging in.
I have phoned Santander technical department and explained the problem and I was told that they could see the IP address was jumping and that was the problem. She said to contact my ISP provider.
Is there a phone number that is available to contact Smarty or 3 technical department.
Or is there a solution you can help me with.
Any help would be appreciated.
Smarty being a “no frills” provider does not yet offer a telephone helpline.
Santander should have explained to you what they mean by an IP address jumping. Even dynamic IP changes don’t tend to change within minutes.
IF you are confident with using VPN software, you could try using a VPN connected to a UK server when using Santander Online banking. That may solve your issue.
I have been on Chat and explained the problem to a person not a BOT.
He said” I'm really sorry, SMARTY is a mobile network provider we only have the options of dynamic IP address which changes constantly as per the nature of the network which also uses for calls and text”.
I did ask the question if they did have a Data only SIM, he said Yes, we do have a data SIM and you can also change it to the data only plan which will be effective from your next renewal.
But would this have a static IP address?
Help please
I have a data only SIM and it is a dynamic IP address. I have same problem with keeping a session with Santander online.
