@ChrisHa_1192562 When you activate a new SIM card, it is allocated a random number (from a list held by the network). If you want to port in a number you hold with another network, you need to request a PAC from that network and then complete the request on your account dashboard for Smarty to get it transferred over from the old network. Please see: https://smarty.co.uk/dashboard/settings/phone-number
