Short code text messages

[NicolaS_1506339]

Hi, I need to send a text message to my bank to authorise a payment. They use a short code number and my texts are failing. Does Smarty support short code text numbers?

Thanks

[JJP2]

At the current time, Smarty does not support short codes.

This article has more details : 

https://help.smarty.co.uk/en/articles/952515-are-all-texts-free-with-smarty-plans 

[Michael_2067979]

I recently moved over to SMART

Y but didn't realise you cannot text to competition short text numbers. I even put £10 add on to my account thinking that would solve it but after reading this and other entries I find SMARTY is unable to support these type of transactions. I'll be going g elsewhere soon!!!

[MSF]

@NicolaS_1506339 Not currently. From previous responses, it doesn't seem that they will change that in the very near future.

[JJP2]

 

Hi @NicolaS_1506339 @MSF 

I am currently on vacation in Phoenix.

Have bought an iPhone 13 mini.

So, having to download and install apps.

I am successfully receiving short code messages with 2 Factor Authentication codes etc whilst installing apps etc. 

[MSF]

@JJP2  Could that be because your service is being supplied by a local network that does support short codes?

[JJP2]

Ah, good point. 

My Smarty SIM is roaming on T-Mobile USA. Although for data, I am using a ‘US Mobile’ eSIM on the Verizon network. 

[MSF]

@JJP2 I'm obliged to my learned colleague for the explanation.....I rest my case M'lud!

[SmartyTrousers]

Smarty has always supported incoming SMS from (non premium rate) short codes - it's sending to short codes that isn't supported (although there are a few exceptions, such as texting 65075 to request a PAC).

[MSF]

@SmartyTrousers @With respect, customers are more concerned (and have complained more vociferously) about exactly that!

[SmartyTrousers]

I know - the point I was making was that receiving a message from a short code, as @JJP2 had, has always been possible on Smarty, and was not necessarily just due to the fact that he or she was roaming.

[MSF]

@SmartyTrousers  Receiving, yes but sending, no.

[ChrisM]

Just to add to this old thread...

I've just had a text from Barclaycard (from a 5 digit short code) for a security check asking me to reply with 'Y' if I recognised the last 3 transactions. I hadn't realised it wouldn't send and the transaction was then declined. Bit annoying.

[MSF]

@ChrisM  Unfortunately, this seems to be a recurring theme with certain organisations that use short code.

[Harry_2659500]

Yep, this has happened to me too. I have a virgin credit card and it's now declining all my transactions because I can't reply to the security text confirming that the transaction is valid.

Virgin doesn't seem to have an alternative, and neither does Smarty, so one of them is going.

I get that there are costs with short code messages but my phone already warns me of that automatically. I'm not a child, I expect my phone company to allow me to send a text message if I want to. I will be leaving Smarty as soon as possible. I'm currently stuck overseas without my preferred credit card available.

[Harry_2659500]

Ironic twist, the credit card I use to pay for Smarty requires these short codes. It is now declining all transactions until I reply to the short code, so Smarty's own policy means Smarty cannot be paid.

This needs to be changed, it's ridiculous.

[MSF]

@Harry_2659500 This point has been raised frequently over a long period but for whatever reason, Smarty have not actioned it yet.

[MichaelF_725915]

A mass exodus of customers will be the only thing that sorts this. It appears to have been a complaint for well over TWO YEARS, and as Three have no short code restrictions, there should be NO REASON for it not to operate here. It's ridiculous. 

[MSF]

@MichaelF_725915  The point is that there has not been a mass exodus of customers. This would indicate that there are very many such customers for whom short code texts are not an issue.

To be fair, you don't actually know that there is no reason for Smarty not to have the function. They don't have the same functionality after the 3G turn off either.