Forum Discussion
Plan paused
Why does my plan keep pausing despite the fact I’ve got it on auto renew?
Thank you for reaching out to our SMARTY community page!
This could be a few reasons, you may need to update your payment details if you have recently received a new card or your card has expired. You may also need to check the SMARTY app to make sure the auto-renew is on as this can be turned off is a payment has been missed.
Please check the app and make sure all information is updated.
If the issue persists, please reach out to our webchat team so we can take a further look into this and find the best possible resolution! -
I hope this helps!😍
