No Hotspot

[Brian]

Ever since the outage on 2024-02-09, the “Personal Hotspot” setting disappeared in my iOS settings and when I go to “Mobile Service”>”Set Up Personal Hotspot”, it says “To enable personal hotspot on this account, contact Three”.

Help please.

[ThomasN_2002660]

I have same issue, did you find a solution?

[Brian]

Hi, I fixed it by just restarting my phone. 

[Chalkychap]

An old fashioned approach perhaps, but have you tried the following:

1. Turn OFF your handset.
2. Remove the SIM and check it’s clean and undamaged.
3. Wait for at least 1-hour.
4. Insert the SIM.
5. Turn ON your handset. 

Doing this overnight might be more convenient.