Forum Discussion

BethanG_2920832's avatar
BethanG_2920832
SMARTY Pioneer
13-09-2024
Solved

Newbie - where to find help

Hello. Just had my shiny new Smarty SIM. Works for data, but not for calls at the moment. The APN is set to mob.asm.net automatically, so this does not seem to be the problem. Number is 'live' when t...
  • MSF's avatar
    MSF
    13-09-2024

    @BethanG_2920832  This forum can be useful at times for certain problems. In your case, I'm wondering if you perhaps ported in your number from another network and there has been a problem.

    I think you need to web chat with Smarty Support so that they can check your account. Be sure to explain clearly what works and what doesn't. (Icon on bottom right corner of Smarty home page)

     

MSF's avatar
MSF
SMARTY Guru
13-09-2024

@BethanG_2920832  This forum can be useful at times for certain problems. In your case, I'm wondering if you perhaps ported in your number from another network and there has been a problem.

I think you need to web chat with Smarty Support so that they can check your account. Be sure to explain clearly what works and what doesn't. (Icon on bottom right corner of Smarty home page)

 

BethanG_2920832's avatar
BethanG_2920832
SMARTY Pioneer
13-09-2024

Thank you for your help I think I've found the problem in the Network status checker noting a problem in our area. I'll wait for that issue to be resolved, but now know where the Smarty Support is located