Forum Discussion

apav's avatar
apav
SMARTY Pioneer
15-01-2023

Network problems

Hello everybody, I moved from BT fibre to unlimited smarty to save money. It was £10 cheaper per month but I had to buy a phone. I got a £159 phone looking for the long term option. Once they sen...
Network
MSF's avatar
MSF
SMARTY Guru
25-05-2023

Hello RogerWa_2059833  - Do you mean the Santander App or the web page version?

I regularly use the app on my mobile with its Smarty sim and never have a problem.

Is this yet again pointing to the TP link as the source of the problem?

RogerWa_2059833's avatar
RogerWa_2059833
SMARTY Pioneer
26-05-2023

Hello. It's the Santander web page. I don't think it's the TP Link because I swapped out the SMARTY SIM for an EE SIM, and with the EE SIM I could not get it to crash. So it's pointing towards the SMARTY connection. I also tried different browsers but the same result, the Santander web page randomly returns to the log in page as though it has lost the session.

  • MSF's avatar
    MSF
    SMARTY Guru
    27-05-2023

    Hello RogerWa_2059833 . I have just tried the santander webpage using mobile data. The first time, it went straight back to the login page, but I was successful the second time.

    It does seem to be some problem with the webpage and mobile data because I never get that on broadband. I also never have a problem with the app version either on broadband or on mobile data.