Forum Discussion
Network problems
I have a similar problem with Santander online banking. I'm connecting on a wireless network with a tp-link Archer MR500 router with a 4G Smarty SIM. I can log in and carry out transactions but it regularly drops out and takes me back to the log in screen. I spoke with Santander technical support and they referred me back to the provider (SMARTY). They suggested the IP address is not fixed or sticky, but as far as I can tell it is quite stable, so I doubt that is the cause of the drop out. If I switch to a mobile phone hot spot with an EE SIM there are no problems. I will keep testing the set up and try and narrow down the issue, but if anyone has any thoughts let me know.
Hello RogerWa_2059833 - Do you mean the Santander App or the web page version?
I regularly use the app on my mobile with its Smarty sim and never have a problem.
Is this yet again pointing to the TP link as the source of the problem?
Hello. It's the Santander web page. I don't think it's the TP Link because I swapped out the SMARTY SIM for an EE SIM, and with the EE SIM I could not get it to crash. So it's pointing towards the SMARTY connection. I also tried different browsers but the same result, the Santander web page randomly returns to the log in page as though it has lost the session.
Hello RogerWa_2059833 . I have just tried the santander webpage using mobile data. The first time, it went straight back to the login page, but I was successful the second time.
It does seem to be some problem with the webpage and mobile data because I never get that on broadband. I also never have a problem with the app version either on broadband or on mobile data.
