Forum Discussion
Network problems
Sorry to hear of your problems.
A couple of points I noted.
Does your bank have an app specifically to do online banking? This could be worth a try.
Have you tried using your sim in another phone to see if there is an issue with the phone itself, rather than the network?
When you say that you have talked with Smarty, is that the online web chat? I ask because they do not have a phone-based customer service.
Finally, are you sure that you have all settings correct on the phone?
I have a similar problem with Santander online banking. I'm connecting on a wireless network with a tp-link Archer MR500 router with a 4G Smarty SIM. I can log in and carry out transactions but it regularly drops out and takes me back to the log in screen. I spoke with Santander technical support and they referred me back to the provider (SMARTY). They suggested the IP address is not fixed or sticky, but as far as I can tell it is quite stable, so I doubt that is the cause of the drop out. If I switch to a mobile phone hot spot with an EE SIM there are no problems. I will keep testing the set up and try and narrow down the issue, but if anyone has any thoughts let me know.
Hello RogerWa_2059833 - Do you mean the Santander App or the web page version?
I regularly use the app on my mobile with its Smarty sim and never have a problem.
Is this yet again pointing to the TP link as the source of the problem?
Hello. It's the Santander web page. I don't think it's the TP Link because I swapped out the SMARTY SIM for an EE SIM, and with the EE SIM I could not get it to crash. So it's pointing towards the SMARTY connection. I also tried different browsers but the same result, the Santander web page randomly returns to the log in page as though it has lost the session.
Hello RogerWa_2059833 . I have just tried the santander webpage using mobile data. The first time, it went straight back to the login page, but I was successful the second time.
It does seem to be some problem with the webpage and mobile data because I never get that on broadband. I also never have a problem with the app version either on broadband or on mobile data.
