Forum Discussion

IanSincl_248088's avatar
IanSincl_248088
SMARTY Pioneer
03-04-2023
Solved

Network not recognised when i try and make a phone call

For the last couple of days, when I try to make a phone call a text box appears saying "network not recognised" and it won't dial out.
Network
  • Chalkychap's avatar
    Chalkychap
    03-04-2023

    It could be a SIM card problem IanSincl_248088. 
    Have you removed your SIM card to check it's not broken or damaged, and is free from finger-print marks on the gold contacts?

    If the SIM card looks okay, have you tried a Network Reset on your device?

ValerieK_982721's avatar
ValerieK_982721
SMARTY Rookie
11-09-2024

Why is my phone saying network not recognised when I'm trying to make a phone call I also can not receive any phone calls iv check my sim twice and it is fine iv also tried to restart my phone several times today and its still not working 

  • MSF's avatar
    MSF
    SMARTY Guru
    12-09-2024

    ValerieK_982721 Have you checked your Account Dashboard to see if all is well?

    Can I assume that the phone is not locked to another network?

    Have you done a Network Status check to see if there is any local issue?

    If it persists, you will need to have a web chat with Smarty Support for them to check the system.