Forum Discussion
[Announcement] BIG NEWS: You can now text shortcodes! 🎉
I have added £5 on add-on but still can't text competitions, SMARTY you really do need to sort this out and not keep promising it's coming soon.........
Hey, if you have the out of plan add-on you will be able to call premium rate numbers not not text shot-codes. It is something we are aware banks use so it is something we are looking into.
Almost one year on and no fix. I’ve been a customer for a few years now and have four family accounts, unless this situation is rectified in 6 weeks I’m sorry to say we’ll be all leaving Smarty. Banks, GPs, Utility companies etc all use short code texts, this is beyond a joke now. Why hasn’t it been done? A simple out of plan add on can pay for whenever someone needs to use it.
cpw1978 Not all GP's , banks etc use short codes - none of mine currently do.
If it really is a deal breaker, then it's true that you have no alternative but to move your accounts.
There doesn't seem to be any answer from the company as to why they have not introduced short code texts. From that, I assume that they do not see themselves losing too much business as a result.
This is almost one year later what’s happening? I’ve been a customer for 3 years now and it’s at a point where I’m going to have to leave unless this is rectified.
Any news on this, as its very frustrating. My wife wants to leave Smarty as its causing her a problem.
Hi Chronicfathead we don't have a date for this just yet - our team are still working on this thanks to customer feedback.
I think, given that we're 2 years on and still getting the same response, Smarty should be honest and say it's not going to happen. It's clearly an essential correspondence to some people, so they'll have to find another provider. It's actually terrible CS
Chronicfathead - there's a help article on this subject - https://help.smarty.co.uk/en/articles/952515-are-all-texts-free-with-smarty-plans
I would assume from the article that it could be a while until that feature is enabled.
