18-02-2023 01:11 AM - last edited on 03-05-2023 01:56 PM by YulianK
Hi I gather from a few other posts that these are not possible at the moment!
I found this in some information blurb from SMARTY -
" At some point you'll be able to send other kinds of messages which will be chargeable. This will include premium-rate texts and short-codes, which are used for entering competitions, buying ringtones and voting on reality TV shows, and paying for parking."
As other people say they don't indicate when this will be available! I agree with the others that it should be no problem with a decent quality service!
I too, like some other people may well be switching to another provider which doesn't have this problem!
Solved! Go to Solution.
18-02-2023 01:22 PM
Hey, @PeterWh_1550878
We understand how this service is becoming more popular with our customers and have already been feeding back. This is something we are still looking into, hopefully, this is available for you soon.
17-03-2023 04:11 PM
Here is an article from Smarty: https://help.smarty.co.uk/en/articles/952515-are-all-texts-free-with-smarty-plans
They don't give a date when it will become available unfortunately.
17-09-2023 09:20 PM
Hi. When? and how.
18-09-2023 05:58 AM
Hi All frustrated Users! I can't believe that this is still dragging on, and that Smarty are, as far as I am aware, the only provider who don't have Short code messaging as a basic part of their plan!
I first asked about this 7 Months ago, and there has been so many people asking for this to be sorted out, it's unbelievable!
Come on Smarty - This just can't be Rocket Science - Please get this sorted out ASAP!
07-10-2024 12:13 AM
We'll all be dead on our graves and still texting short codes won't be sorted out 🤣🤣
07-10-2024 11:15 AM
@Betty_Swollox If short code texts are vital for you, then unfortunately it may mean you moving networks. I say this purely because the issue has been raised many, many times over the years and still nothing has changed.
27-09-2023 01:35 PM
Hi George,
I have an urgent text from my bank (60303) which I must respond to. It’s a free number. Naturally after a bit of googling I've discovered this thread and I’m pretty shocked you don’t allow this feature.
It’s essential to be able to text these numbers as often they’re important fraud checks or healthcare related.
Please can you advise when the problem will be rectified?
Please can you make sure this issue is highlighted to new customers before sign-up, as you could indirectly cause people financial hardship (couldn’t approve a bill payment) or a risk to a persons health (couldn’t accept a GP appointment).
I look forward to an appropriate response in a reasonable time frame. It would be a shame to involve ASA/regulators, but I’m concerned you’re missing the point on just how vital this facility is.
Regards,
Brian
27-09-2023 03:03 PM
Hi @BrianMcBriany the inability to text short codes isn't so much a 'problem' as it is just being a feature we haven't yet introduced to our service! However, we are aware of the demand for this and are actively looking into it so hopefully it will become available in the near future.
With regard to making customers aware before sign-up - I do understand where you are coming from with this and appreciate your feedback so will be sure to get it passed on to the relevant team for review.
In the mean time, companies and services will usually have an alternative contact method you can use instead of the short code.
27-09-2023 03:12 PM
Thanks but I still feel you’re downplaying the significance here.
Have you tried to ring your GP surgery lately? Sometimes texts are the only way to communicate with essential service providers. If this isn’t yet considered a basic and fundamental right of communication by the regulators, I’m pretty certain it soon will be.
30-11-2023 09:33 AM
@Totally agree
16-11-2023 07:07 PM
“Actively” looking into? 10 weeks later and still no sign of a solution. I don’t have the followers, but it seems like an issue that could easily escalate into a social media campaign
17-11-2023 09:48 AM
@Michael_1932266 I think that has been the situation for at least one year now!
30-11-2023 09:31 AM
I hope you have read all the response to you reply.
If it's a feature you are still unable to off in your service. I will be leaving your provider next month. It is a service feature that I need. Communication 'via alternative contact methods' is not a viable option. It is ridiculously time consuming.
Sadly I will be switching to another provider. A real shame because apart from this Smarty is great
28-03-2024 08:33 AM
Alternative numbers are rarely readily available when you are trying to respond to some of these calls . I have been extremely distressed when trying to contact health providers for loved ones. Really no excuse, from the thread you’ve been ‘considering introducing ‘ this for months, I’ve already moved my elderly parents and in-laws on to alternative plans. I need to vote with my feet too
10-10-2023 08:30 AM
This is truly appalling - my bank, internet provider etc all user short code texts for customer service. It's a basic part of how phones work. Please fix asap!
26-10-2023 12:18 PM
Hope the Moderator sees this post. Smarty is severely lacking in not enabling Short Codes. Banks are now requiring answers to Short Code numbers during their security checks. Mobile banking is very popular so Smarty needs to be a bit Smarter!
26-10-2023 05:16 PM
@PhilipM_1686774 Moderators do regularly see the posts, but unfortunately they are not the decision makers it seems!
11-11-2023 02:25 PM
In that case I'll be leaving ASAP as I consider this too restrictive... bye!!
11-11-2023 05:44 PM
@GaryWhi_1959451 Poor old George can only pass on your comments, but there's not a lot he can do about the situation directly.
16-11-2023 06:51 PM
Define soon!
17-11-2023 09:49 AM
@Michael_1932266 Probably just a tad longer (flexibly) than whatever time you mention 🤔
08-01-2024 06:08 PM
This also includes responding to texts from my bank fraud team to find out if a purchase was made by me or not so its actually quite important that this happens as soon as possible.
12-01-2024 10:50 PM
About time this was sorted out. Lots of instances where short code messages are required & being unable to send mms to these is unacceptable. We need a confirmed date when it will be available & not just "at some point in time". Or customers will just switch providers very quickly.
13-01-2024 02:44 PM
@angelam65 We must assume that their is a cost involved in adopting the short code sms system. I think that the accountants in charge will balance off the number of customers who join for the good value and who are not bothered by short-code texts against the number that leave. Only if losses mount up will they reconsider.
30-04-2024 11:46 AM
Has there been any updates on the issue of using short codes. I have just been unable to respond to a short code for the bank for the credit card on which there was a fraudulent transaction.
30-04-2024 01:32 PM
@PerryNe_2400000 No, there have be3en no updates recently in the forum.
I think that Smarty will be shouting it loud from the rooftops when and if they introduce it.
09-05-2024 11:13 AM
Hey, this post was over a year ago and SMARTY still not offering short codes… what is the issue in offering it, exactly?
09-05-2024 02:00 PM
@GT132 We are community member like you - Smarty do not share that kind of info with us.
21-05-2024 02:13 PM
So why can I still not do this?
21-05-2024 02:24 PM
@HelenJa_2680215 The answer is as I have stated on the thread you started elsewhere.
09-06-2024 09:09 PM
Can't enter the Soccer Aid comp. 😞
25-09-2024 09:25 PM
Soon!! It is now almost October 2024 !!!
10-03-2023 10:26 AM
I too have just joined Smarty & topped up to use premium rate numbers & texts. Not allowing? Trying to enter a competition text to win?
10-03-2023 04:55 PM - edited 10-03-2023 04:56 PM
I'm not sure premium rate text messages are mentioned anywhere on the website, or app @KatieWi_1905420, in the top-up (add-on) pages.
Anyway, SMARTY Mobile don't support sending messages to short-code numbers @KatieWi_1905420, so this excludes you from many premium rate text message services.
Unfortunately, if you want to text premium rate short-codes, you'll need to switch to another service provider @KatieWi_1905420 🙁
02-04-2023 02:01 PM
"Unfortunately, if you want to text premium rate short-codes, you'll need to switch to another service provider" is not really the right answer. Smarty have promised Short Codes for long enough now, surely it's time to implement this feature. Three are offering similar tariffs at the moment and include this feature. As you do sit on Three, is difficult to understand why it isn't implemented. Maybe time for an alternative after all.
03-05-2023 12:41 AM
Completely agree.
I am a very happy Smarty customer, but they have been promising short codes to come now for well over a year. The promise was on the official site FAQs and has now "mysteriously disappeared". I work on London Underground, and the BTP short code number, 61016, is NOT premium, it's an essential service that is advertised widely on EVERY station and in the "See it say it sort it" message on ALL the rail services in the UK. It is the best way of getting any message to the BTP, for example if a sexual assault has occured, it is a way to discreetly report it, without having to speak and get upset, especially if you're still in the presence of the person who's doing it. I have witnessed many occasions when BTP respond very quickly to these messages, directly to the phone number they're sent from, or turning up at the station before the customer has even arrived there.
Yet this service cannot be used by Smarty customers.
Similarly, British Gas and other utilities have FREE short codes to enable you to report gas and water leaks. Or submit meter readings.
It's simply wrong to not have these services available. In the event of BTP this is an essential service that cannot be used.
Get with the program Smarty and fulfill your promise. I personally don't care about the premium TV voting numbers and competition lines, but at the very least you should give access to potentially life saving numbers that are free or very cheap to acces. Like:- https://www.btp.police.uk/SysSiteAssets/media/images/british-transport-police/pdfs/how-to-text-61016...
03-05-2023 10:39 AM
@PaulBurl_304739 I think you make a very good point here.
I must admit that I have never thought of short code texts for that kind of usage, but it does appear to be essential. Why not raise this as a formal complaint with Smarty so that it can be progressed up the 'food chain'?
12-05-2023 10:49 AM
I have contacted BTP to ask why they charge for 61016 but they have not replied. Sadly 61016 is flawed because even if short codes work on a carrier's package, if you pay a fixed fee per month and don't have credit for out of package calls and texts you can't message 61016. It would help if they at least published a regular mobile number that could be used instead.
21-09-2023 10:11 AM
6 months on from this post and still Smarty continue to promise “we’re looking at this.” In the meantime I’ve been unable to reply to doctors messages about flu jabs and other important issues, and spent hours in the phone to them instead. Been unable to respond to unsubscribe to marketing messages from British Gas, using the simple STOP message.
Frankly, this is piss poor. I think maybe we should protest by starting a thousand new threads asking for it, instead of all replying on one thread. Then the strength of feeling will be clear for existing and new members considering joining Smarty just from looking at the forum.
03-05-2024 09:53 PM
Joined smarty two weeks ago (4 sims for the family) Will be going elsewhere when my month is up, it is utterly obsurb your can't txt short code sms (even free ones and for vital services etc)
04-05-2024 12:34 PM
@Storm123 If short code text service is an important feature for you then you are certainly right in leaving to find a network that supports it.
As I have written before, if the accountants at Smarty lose enough business, theoretically there will come a point where any cost of allowing short code sms will be worth it.
30-04-2024 12:10 PM
Then take it up with Smarty - This is the Smarty community forum, we are mere customers, we do not work for Smarty, so can’t influence policy.