Forum Discussion

TezzaBee's avatar
TezzaBee
SMARTY Pioneer
08-06-2025

Loss of signal every few minutes

I've been using a smarty unlimited data sim in a 4G mifi for about 1.5 years,  maybe longer. This was mostly fine until a week or so ago. I was able to stream video,  get work done,  etc pretty relia...
Network
JodieC's avatar
JodieC
SMARTY Moderator
09-06-2025

Hi TezzaBee 

Thank you for reaching out to our SMARTY community forum!

I am sorry to hear about the recent changes in your network connection. 

It is common that bad weather can indeed affect your connectivity as the wind speeds may have damaged the mast in your area, causing issues with your service. 

Please refer to our network status checker as this will display any outages in your area:

Network status checker | SMARTY

You can also speak to our support team by following this link, please note you will be asked some questions by the bot before being transferred to an agent:

https://smarty.co.uk/contact

I hope this helps!

- Jodie

TezzaBee's avatar
TezzaBee
SMARTY Pioneer
17-06-2025

Hi Jodie,

Thanks for your reply.

The situation has improved since I sought advice here. I am now getting 5g consistently, without all the drop outs in the signal.

There was an issue with the post code checker on the app, it would not accept my postcode as a real post code. I managed to use it on the website instead. It said there were no issues though, when there obviously were.

Now that it's up and running properly the 5g is much better than the 4g . Hopefully that will continue and I'll continue to be a happy, long term customer.