I use a PIN to protect my voicemail @Help_If_I_Can.
Are you saying that if I asked SMARTY is disable my voicemail, anyone who knows my mobile number can call +447782 333 123 and access my TURNED OFF voicemail?
Do you know if a SMARTY voicemail box is reset when TURNED OFF, i.e. all voice messages are deleted?
Hi, ive only just activated my SIM this morning and like Three, you have to call / get in touch for the voicemail to be de-activated.
I have used the Chat app on my account and have now had the voice mail turned off.. originally i used the chat bot, but that said it would only deactivate the voicemail in the UK while remaining on when roaming.
This has now been updated to being off permanently everywhere... but had to chat to a live person..
The hack was back when reporters where accessing mail using the landline option to dial into your voicemail. If a pin hadn't been setup, the default in most cases was 0000
Not much of a hack, but simply because a pin hadn't been setup.
If you have a pin, it should be safe, but personally, if im not there to answer, send me a WhatsApp, email or text..
I have always used a PIN to protect my voicemail, always changing it from the default setting set by mobile networks.
If, like me, you are of a age where you remember the adverts from the ‘Commercial Union’ insurance company, whose strap line was “We won’t make a drama out of a crisis”, you could be forgiven for thinking some people create drama 🧐😙
Just had to go through chat for myself & grandson to do this which is a joke (although it was quickly done (I hope) once I was eventually offered the option of actually speaking to a human being).
I believe it's the same for most if not all providers theses days (don't think you can turn off full stop on SKY, but could be wrong as may now have changed). Anyway the reason it's this way is quite plain & simple, it's to get money out of folk who are on PAYG or landline and who get charged just for a call being connected (even if you immediately hang up it's too late), and in the opinion of myself & anyone else not profiting from this should be made illegal.
If you want voicemail you should have the option of activating it yourself via your handset as in the good old days, but honestly, why lay out hard earned cash on mobile phones & tariffs if you're going to use voicemail, just set it up on a cheaper more reliable landline which allows remote access from any other phone (both landlines & a borrowed mobile if available & really needed).
As another post stated, if I don't answer it's because I can't or don't wish to, so send me a text & I'll get back to you when I can, if I wish to. Or try me on WhatsApp or some other online service that's often better reception quality than mobile reception (particularly Smarty). I'm informed by the coverage checker that I have a very good to excellent signal at home for Smarty, yet if I'm lucky enough to have a network connection my calls often cut out after approx 1 minute due to loss of signal.
I don't believe the issue is my Samsung Note 4 despite it's age but will be borrowing a much more recent handset to test for a few days to be certain, if it's the same then I'm afraid it's bye bye Smarty after only 2 months for both myself & grandson, sister already ditched them after 3 months due to same issue on brand new high end smartphone!!!
@PhilipS_1801472 That's a question that you would need to address to Smarty. Currently, Smarty give the following information: https://community.smarty.co.uk/t5/faq/want-to-deactivate-your-voicemail/ta-p/7915
I don't want voicemail on my phone at all but have to wait till working hours to contact them, so it seems. I was called today by a friend, it rang once, then went to voicemail , which I've always had disabled on other networks, and didn't know was "on" on my new smarty sim! I agree that changing the message is a good idea if you can't turn it off, but you don't even have an option to do either. I HATE this money grabbing feature of mobile companies!
@MJD_2172590 How is this 'money grabbing'? Surely, it costs nothing for the caller to leave the message and it costs you nothing to access it or to make a return call.
The topic is well covered in FAQ's: https://community.smarty.co.uk/t5/faq/want-to-deactivate-your-voicemail/ta-p/7915