Forum Discussion
High Data Usage
RobertP_1928294 A bit confused here. You say that the message said you had nearly run out of data, but your account shows that you have only used 0.7Gb out of 4Gb?
Do you ever leave home as the phone will switch to mobile data if wifi not available. If there happens to be some updating of software going on while you re out, that could well account for the usage.
Perhaps a silly question, but do you only have one account that you are responsible for?
I have occasionally noticed that the phone does not immediately pick up wifi when I come home and therefore uses mobile data for a short time.
Finally, does your phone settings have an 'apps by usage' information under mobile data ? (iPhone does) - that could be helpful here.
Sorry if my original post wasn’t clear. The message said I had run out of data, I had 0Gb left. When I checked in the app it said so far that day I had used 0.7Gb but I had been connected to my home WiFi all day working from home, hadn’t left the house, hardly used phone. Not responsible for any other accounts. The apps usage current stats are from Sept 2023 (I’ve reset the stats now) so don’t really help. What I’m struggling with is Smarty support stating that even when you’re connected to WiFi your phone will still use mobile data and that need to be switched off to actually use WiFi. If that’s the case how come my usual daily usage is 20-30Mb?
