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HELP, Cannot now connect to Internet

Stephen_2534510
SMARTY Pioneer
SMARTY Pioneer

I have a Huawei B535-232 router, put in my ACTIVATED Smarty data sim and connected fine, was getting 20mb down and 5 up. Turned off router to move to final position and now it will not connect again....

Tried various APN settings to no avail.

Put my Vodafone phone sim into router and connects first time everytime, and reconnects if i shut router off.

Please can some advise as i am close to offering this setup a window to leave the building.

Thanks

5 REPLIES 5

Chalkychap
SMARTY Major Player
SMARTY Major Player

Chalkychap_0-1707499028269.png

 

Ah, that could be the issue. Just my luck as a new SMARTY Customer, and trying for the first time to connect, will wait till i see that issue resolved and try a connection again, if still the same i will get back to this community.

No updates since 6pm last night.  Is there a way to apply for a refund due to lack of service.  This is still going on.

@matthew_2481103  Updated today.

It says above - "Please check back here"  I checked back here and there is no new updates.