Forum Discussion
Group Plans + Bonus SIM Card
Thanks for this djm marchie I have passed this on for you both - I have a workaround in the meantime if you do want to activate these SIMs without us delivering another SIM to you. Speak to our webchat team here smarty.co.uk/contact and make them aware you are going to set up a new account - and you are looking to use the SIM card you have in your hand. The team will be able to assign this SIM to your new account.
Having the exact same issue, I have a group plan for my family, on of my other lads wants to join, I had already ordered sims for others so only had bonus sims laying around, so decided he can use that.
Except I have teh exact same issues noted above. I sent an email to support as I am usually busy with work, and despite giving the sim number and details I get asked to try my primary SIM. Why would I use my primary sim when trying to set up a sim with my lad on my group and he needs an account?
