Forum Discussion

Richard_1839897's avatar
Richard_1839897
SMARTY Pioneer
30-01-2023

Group Plans + Bonus SIM Card

Hi All, new customer here.   I got a Bonus SIM in with my new SIM so thought I would get my Daughter a contract.  Disappointing too see that the new offers are only available to new customers, bu...
Groups
djm's avatar
djm
SMARTY Maverick
02-02-2023

Thanks George. The path is a little different for me than described, specifically this bit doesn't happen:

> Once you have typed this number in you would be prompted to set up a new account

I tried again and took some screenshots along the way. I see the following and I've highlighted what I'm clicking. This is on a desktop, logged out, incognito browser:

Step 1

Step 2

Step 3

Step 4

I see similar on the Android app. It guess the SIM number is valid because the process continues rather than erroring. Like I say, I'll probably just order a new SIM but thought this was a bit of a curiosity and might be impacting others.

George's avatar
George
Team SMARTY
02-02-2023

Hmm that does seem strange djm this should only show if the SIM number should have initially been assigned to an account - did you have any problems setting up your own SIM that you received in the same packaging?

  • djm's avatar
    djm
    SMARTY Maverick
    02-02-2023

    My own SIM activated straight away and worked like a charm. I thought maybe I'd messed up and entered the primary SIM number by mistake but I'm definitely using the bonus SIM number.

    • marchie's avatar
      marchie
      SMARTY Pioneer
      02-02-2023

      George Just giving this a +1 - my experience was exactly the same as that of djm .

      • George's avatar
        George
        Team SMARTY
        02-02-2023

        Thanks for this djm marchie I have passed this on for you both - I have a workaround in the meantime if you do want to activate these SIMs without us delivering another SIM to you. Speak to our webchat team here smarty.co.uk/contact and make them aware you are going to set up a new account - and you are looking to use the SIM card you have in your hand. The team will be able to assign this SIM to your new account.