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data problems

Carolin_1121932
SMARTY Rookie
SMARTY Rookie

i have received a request to buy more data as my allowance is running low.  I already have   data add on and there are sufficient gbs in there for my needs.  Why doesn’t this automatically  work when my allowance is low?

1 REPLY 1

MSF
SMARTY Guru
SMARTY Guru

@Carolin_1121932 Can you please explain a bit more?

Normally, (and from memory) I believe you get  message when you only have 10% of your plan allowance left.

If you have money in credit, you would need to choose where to spend it.