Forum Discussion
Complete inability of SMARTY to transfer my old number..?!?!
Yes having same problem . Its been nearly 3 weeks now. Each time they put the date back.
Hi Kevin,
Can you please speak to our webchat team who can look into this further. https://smarty.co.uk/contact - Natalie
Your Webchat Team in India are the problem. They have no idea what they are doing, they refuse to escalate anything properly or raise a complaint. I am now stuck with a phone that doesn't work properly and hasn't done since Thursday and instead of escalating it to your Porting Team, they want me to have no phone for 5 days whilst they waste time ordering a new SIM which is not the problem.
Christi_2749849 Your are not writing to Smarty here. This is the community forum and we are members like you.
You can raise a complaint yourself: https://smarty.co.uk/complaints
KevinJa_2723751 Without giving a reason? Perhaps raise a complaint if you cannot get a sensible answer.
