05-06-2024 03:56 PM
Hi i activated my sim card but can't make a call and also can't pick up any calls from someone else
05-06-2024 04:14 PM
Do you have an active plan ?
Check your Smarty account dashboard or app, to make sure your SIM had actually been activated and you have bought a plan.
05-06-2024 04:31 PM
@YuqingL_2701337 As well as what @JJP2RidesAgain says, it may depend upon when you activated the sim and purchased the plan. You sometimes need to wait a little while≥
Also may help to turn phone off and then on to force sim to register to network.
In addition, do a Coverage check and a Network Status check to ensure that there is no local problem.
05-07-2024 02:24 PM
Hey YuqingL_2701337,
There are a few reasons this might be so if you do still need help our customer support team are on hand https://smarty.co.uk/contact available daily from 8am – 8pm.