Forum Discussion
Auto-Renewal Failure
Hi there
My SMARTY plan has been on auto-renewal since I opened my account and has renewed every month accordingly, for well over a year.
Today it failed to renew.
I have tried twice to renew i...
Hi Chalkychap, yes I was using a SMARTY plan in Feb 2022 and last year it auto-renewed okay on the 2nd or 3rd of March without a problem.
However, that's not to say a more recent software release couldn't have introduced a 'bug' such as this, which has just sat there silently until the conditions arise (e.g. a 28-day month) for code to fail.
Something definitely went awry early on Wednesday morning, as not only did payment initially not go through, but I have since had to reset my account back to Auto-Renew.
Yes indeed - perhaps combination of the Barclays card payments problems, and a SMARTY blip with their customer accounts systems resulted in the failure.
I guess you'll find out next month, or next February (leap year).
🍀🤞
